Juliet Johnston

So I bought a head strap for my product because the original one was too tight and just plain uncomfortable because of a design flaw. I contacted customer service about it, but man, I wasn't happy with their response. They wanted to charge me $20 plus shipping for a longer strap, which I thought was kind of ridiculous for something that was their mistake in the first place. Even after I complained, they only agreed to waive the shipping fee, still making me fork out the extra $20. I was really not impressed with how they handled it. It definitely left me feeling pretty disappointed with their customer service.