Joanne Rosenbaum

I ordered some really neat clothes online, but the order didn't go through. They took my money but I never received my stuff. I sent an email to customer service and they told me I would get a refund in 5 days. It's been 7 days and still nothing! Beth from customer service said the finance department needed to process it and I have to wait until October 4th. It's so irritating!