All reviews of Jedidiah Franecki
Review about: Royal Doulton
Holiday pattern dinner plates
I recently got a bunch of holiday themed dinner plates from this company, but my experience with their customer service has been a real nightmare. When my order showed up, I was shocked to see that 2 boxes of plates were completely smashed. I tried reaching out to their customer service, but I was told I had to submit all inquiries through their website contact form. This isn't just impersonal, it's frustrating because it means I can't talk to a real person about my problem. It's even worse because they respond based on who contacted them first, so my issue got pushed back. Now that they're all out of the set I bought, I'm not sure if I'll get a refund or a replacement. How can a company not let customers talk to a real person? I really like their products, but I won't be buying from them again because of their awful customer service.