Jaqueline Robel

I recently bought three brushes from your website on Black Friday and saw a deal for a free gift with orders over a certain amount. But when I got my order, the gift was missing. I reached out to customer service and they said I should have picked the gift during checkout. I told them there was no option for that, but they insisted I missed it. This whole thing left me feeling let down and annoyed, like the company didn't follow through on their promise to customers. Being a big brand, I expected better service and to actually get the promotions they advertised.