Jacquelyn Jenkins

My recent online shopping experience was pretty good overall, but I hit a snag with the delivery part. Everything was smooth with ordering and customer service, but I had a problem with the delivery options. Because of bad weather where I live, I tried to change the delivery location to somewhere more convenient, but the company wouldn't allow it. So, I had to go pick up my package from the UPS spot during their short weekday hours, which wasn't really what I had in mind. I think OMC should think about loosening up these delivery rules so customers have more choice and convenience.