All reviews of J. Walter
Review about: Dagne Dover
Gifted backpack
Oh man, so last Christmas I got this backpack as a gift, right? Super stoked about it. But then, less than a year later, it straight up ripped! I mean, I barely even used it, taking good care and everything, but there it was, torn and with some holes in the material. I couldn't believe how easily it fell apart, especially since I didn't use it all that much. It was a major bummer.
So, I tried reaching out to the customer service team at the company, but man, they were hard to get a hold of because of the time zone differences. Finally got through to them, sent over some pics of the damage, and they flat-out refused to give me a refund or a replacement. They said it was just a "cosmetic" issue. But come on, I can't be walking around with a backpack that's falling apart! I'm worried it'll just get worse, especially in rainy weather, and ruin my stuff. It's really frustrating and kind of heartbreaking that this supposedly top-notch, expensive backpack crapped out on me so quickly, and that the company didn't do squat to fix the problem.