J. Dibbert

I just went through this online hotel booking situation that really ticked me off. The refund rules on the booking site were so confusing, I felt like I had zero say in my own reservation. When I tried to cancel because of some unexpected stuff, I was floored to hear I might not get my money back and could even get slapped with a fee for cancelling. The unclear refund policy has me thinking twice about using that service again.