Ilene Kling

I bought something that was supposed to come in 9-12 days, but it's been 23 days and still no sign of it being sent out. Trying to get in touch with the company was a struggle because the only way to reach them was by submitting a ticket. I gave them all the info they needed, but they just brushed me off saying my order number was wrong. It's really frustrating and uncool how they're not being clear or communicative about what's going on.