All reviews of I. Kiehn
Review about: Bridelily
Wedding dress purchase
I recently bought a wedding dress from an online store and to be honest, I wasn't too happy with how it turned out. The dress I got looked nothing like the one in the picture on their website. The quality of the materials and stitching was pretty poor, and to make matters worse, the dress arrived all wrinkled up in a crappy plastic bag. On top of that, the wedding veil that was supposed to come with it was missing. I tried contacting customer service several times, but they weren't very helpful and didn't want to own up to their mistake or help find a solution. They keep denying my requests for a refund for the missing veil, even though it was clearly their fault. This whole ordeal has been a total nightmare and I wouldn't recommend this store to anyone.