Hoyt Lowe

So, I went to this store for the first time and honestly, I was super disappointed with how things turned out. The handbag I bought was all messed up, and the customer service I got was not great at all. I was really hoping for better quality control, especially considering how much I shelled out for that bag.

When I tried to get help about the defect, it took them almost two weeks to sort it out. And instead of just sending me a new bag, they sent me a little bag of bolts to fix it myself. Like, really? I was so annoyed and not happy with how everything went down.

On top of that, the bag was just packaged in a boring dust bag inside a plain old paper box. Like, where's the luxury in that? Overall, my first time shopping with them was a letdown, and I definitely won't be going back in the future.