All reviews of H. Zemlak
Review about: Silk and Sonder
Yearly planner subscription
I recently bought a year-long subscription for a planner from this company. Unfortunately, I ran into a bunch of problems when I was placing my order and after I got my package. They didn't ask me to make an account when I was ordering, and it turns out that the terms and conditions had an auto-renewal clause that ended up charging me unexpectedly. Even though I tried reaching out to customer service to explain, I haven't heard back from them at all. On top of that, their refund policy doesn't seem very clear since they don't want to give back my money even though I couldn't cancel the subscription because my account was incomplete. Overall, I'm pretty let down by how this company has been handling things. It's important for folks to know about these problems before they buy anything.