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Review about: Filson
Bag repair service
I have been a loyal customer of this company for over 8 years and I've always been super happy with their products. However, my recent experience with their bag repair service has left me feeling really let down. The bag I've had for over 8 years is starting to look worn out, especially around the strap and brass fastener. I tried to get it fixed, but I don't have the receipt from all those years back and the shop in London where I bought it is closed. Even though I filled out all the forms and sent pictures of the damage, I was told by a company in Italy that they can't fix it without a receipt. This whole process is really disappointing and doesn't match the company's reputation for quality and customer service.