H. Kuhn

So I splurged on an Alienware laptop, thinking it would be top-notch and stylish. But man, did I have a bad time with the company. The shipment was literally down the street from me when Dell was like, "Nah, cancel that." And they didn't even give me a heads up. Instead of double-checking with me, they just told the shipping company to send it back. I was so mad, I asked for a refund. It's been over a month and a half now, and I'm still waiting. The lack of communication and how they handle customer problems is just awful. It really sucks that such a big company can do so poorly with basic customer service.