H. Koch

This company sucks big time when it comes to customer service. So get this, I shelled out a bunch of cash for express passes to Super Mario World at Universal Studios Japan, but guess what? They gave me tickets for a time when I won't even be at the park! They didn't bother telling me that I couldn't pick my own entry time, which you can totally do on other websites. The transaction went through without letting me choose, and now I'm stuck with tickets that are useless to me. And to top it off, they won't give me my money back, hiding behind their 'no refunds' rule. I think as a customer, I should be able to get a refund if what they sold me is basically garbage. I'm gonna talk to my bank about disputing this whole thing.