H. Howell

This company is a total nightmare to deal with. Firstly, I made a purchase as a guest and forgot to log in to my account. They wouldn't give me credit for the purchase, even though I spent a lot of money. Apparently, you only get rewards if you order through an account, but that was not clearly stated on their website. Secondly, the quality of the items I bought was really disappointing. The Yamazaki dish rack and storage rack looked strong in the pictures, but they're actually poorly made and don't work like they should. And to top it all off, one of the items came with defects in two different areas. When I tried to return it for a refund, they wanted to hit me with a crazy return fee and take away the promotional discount that was applied to my whole order. It's just not right. I've filed a claim and I'm waiting to hear back, but I don't have high hopes that they'll fix things. Just a heads up - stay away from this company, it's not worth your time or money.