Guy Thiel

I've ordered from this company before and always been happy with their products, but this time I'm really disappointed. The black ink cartridge I got has two big issues. First, it's showing as almost empty on my printer screen even though it's actually full. Second, there's a problem with the damper causing the blue ink to mix with the black ink. This is the first time I've used a $10 discount with their loyalty points, and now I might have to pay to send back these faulty cartridges. I'm so mad! I won't be able to print for a few days, and it might end up costing me more money. On top of all that, these cartridges are only good until January 2022 (8 months) while they usually last almost two years. I hope the company will send me a replacement cartridge without making me return the faulty one. That's the least they could do.