Gay Hermann

I recently went through a frustrating situation with an app's subscription fee. I used the free trial, but was surprised to see a yearly fee pop up without my consent. I deleted the app right away and checked Google to make sure there were no sneaky subscriptions set up. But still, I got hit with a charge of £64.99. I tried to chat with their online support for help, but they weren't willing to assist me, even though their website claims you can ask for a refund within 14 days. When I asked about filing a complaint, they actually told me they don't have a process for that, and suggested I contact the ombudsman for help.