Gail Jacobson

As a customer, I was really looking forward to using my Priority Pass credit card for lounge access during my layover at the MIAMI airport. But when I tried to go in with my family, they said it was full and we couldn't get in. It was super frustrating and disappointing, especially since I got the card just for this reason. The person at the door of the lounge made assumptions about us based on our ethnicity, which made the whole situation even worse.