All reviews of G. Herman
Review about: Icebug
Several pairs of icebugs
I've been a loyal customer of this company for years, and have always enjoyed supporting a local business. However, my recent experience with their products has been disappointing. My husband, son, and I all purchased the same model of shoe, and each one ended up breaking in different ways. This should definitely be a red flag for the company to address. It took 7 weeks for my shoes to be repaired, and only at one location. However, my son's shoes were deemed unrepairable. When we attempted to make a complaint, we were offered a credit voucher for only half the cost of the shoes in-store. This is unacceptable - they need to do better. Sadly, this experience has led me to reconsider my loyalty as a customer.