G. Hayes

I've been a customer for a while now, and I've given feedback to the company about needing better login options like authenticator apps or two-factor authentication. But every time I bring it up, I just get a generic response saying they'll tell the tech team. It's pretty frustrating that my concerns keep getting ignored, and it makes me think they're not taking security seriously. Some of us aren't comfortable putting our biometric data online, so having no other login options makes the whole service seem behind the times. If I had the chance, I'd look into other companies that listen to users and prioritize security.