Fred Torphy

I recently bought some ink cartridges, and I have to say, I was pretty disappointed with how things went down. It's been four weeks since I ordered a total of nine cartridges, but only six of them have shown up so far. I'm feeling frustrated because there hasn't been much communication or transparency about where my missing cartridges are at. When I reached out to ask what was going on, I was told it was a "split" order and the rest of my stuff was on its way. But I still don't have a tracking number or any clear idea of when I'll get the rest of my order. The lack of information and slow delivery time has really left me feeling let down by the service.

I've been dealing with this Google problem for weeks and it was driving me crazy. I decided to contact UENI's customer service through live chat and Jess was able to sort it out for me. I really appreciate the instant help I got, it saved me from waiting another 24 hours for an email response. They fixed the problem fast and effectively, and I'm really pleased with how it all turned out.