Fernando Kulas

The products I bought were top-notch, but I gotta say, the customer service was a letdown. The people I talked to didn't seem like they knew what they were doing, and they often gave me wrong info which got me pretty frustrated. And don't even get me started on the rewards program – it's outdated and a pain to use. Waiting four months to cash in rewards is just not practical, and not getting points back when I return stuff is a downer.