F. Bauch

It's been rough lately with the online shopping service. I've been a loyal customer for a while now, but since they went all digital, things have gone downhill. Out of the last ten orders I made, eight had problems, mainly due to issues at the warehouse. Late shipments, damaged goods, missing packages, and crickets when it comes to communication seem to be the new normal around here. It's frustrating to see them drop the ball like this. And don't even get me started on the outsourced customer service team in South Africa - long waits, language barriers, and broken promises galore.

The customer service was amazing, I got all my questions answered right away and in a very efficient way through the chat support. Karl R was especially helpful in giving me the information I was looking for.