Estel Parisian

I recently bought a pair of shoes online and unfortunately, they didn't make it to my place because the delivery company had some restrictions. After waiting for four days, they were sent back to the sender, which was pretty frustrating. However, I have to give props to the customer service rep I talked to, Nadia, she was super helpful and quick in sorting out a refund for me. Her help was top-notch, and that was a relief during the delivery mess. I do find it kinda strange that I couldn't pick a different delivery option when ordering online, especially since I don't live in a super remote area. It would be great to have more choices for delivery to avoid issues like this next time.