Esteban Conroy

So my kettle base broke after 16 months, eh? It was so annoying because the temperature settings disappeared. Like, why bother with a fancy kettle if it can't even heat the water to the right temp, right? Anyway, I went ahead and left a review on their site, and they totally surprised me by sending me a new base even though my warranty was up. Now I know better to use gentle products on it, so fingers crossed it lasts longer this time, eh?