All reviews of Ernestine Huels
Review about: Satechi
Defective wireless keyboard
I recently bought a wireless keyboard online and unfortunately, it arrived defective. It was the last one in stock, so I couldn't swap it for a new one. I found the manufacturer's support email on the packaging and reached out to see if they could either fix it or send me a replacement. Turns out the online platform where I bought it wasn't an authorized seller of the brand, so they said they couldn't help me. I argued that a faulty product should still be under warranty no matter where it was bought. The customer service rep initially seemed understanding and mentioned the possibility of an exception for my case. He even asked me to get confirmation from the seller that they couldn't replace it, which I got through a chat with their customer service team. But then he went back on his offer to help, leaving me frustrated and disappointed with the brand's service. The back-and-forth emails just made me more frustrated, and despite my hopes for a solution, it felt like my concerns weren't being taken seriously. Ultimately, I expressed my disappointment with the situation and made it clear that the whole experience had turned me off from the brand, making it unlikely for me to buy from them again.