Ernest Schuster

I recently bought this really big storage trunk from a store and I have to say, it really didn't impress me. When I was ordering on their website, it was so confusing and kind of a hassle. They made me pay a "handling" fee along with the shipping cost, which just felt like an extra charge for no reason. It took forever for them to even send it out. And when I tried to return it, the website made it so hard and took forever. It seemed like they were purposely dragging it out. They told me they were only just starting to process returns from a whole month ago, which I think is totally unacceptable. Overall, the customer service was honestly the worst and I really don't think I'll shop there again.