Erich Ward

I just bought something and got the wrong thing by mistake. Even though I showed proof that it wasn't my fault, they said I had to send it back, wait for a refund, then buy it again. That just doesn't make sense and doesn't feel like good customer service. I think if a company messes up an order, they should fix it without making the customer jump through hoops. The people I talked to were nice, but all they did was talk about rules instead of actually helping me out.