All reviews of Emile Kozey
Review about: Outdoor Voices
Husband's oversized sweater
I recently bought a big ol' sweater for my man from this company. The sweater was alright quality - nothing to write home about but not lousy either. The problem we ran into was that the medium size we ordered ended up fitting more like a large. Because of this sizing mix-up, we decided to send it back. But, what should've been a simple return process turned into a bit of a headache.<br><br>Even though we sent the sweater back on December 17, well before the return rush after the holidays, we didn't get our refund until January 9. That wait was just not cool and left a bad taste in our mouths. I had to get in touch with customer service to ask about the delay, and only then did they finally give me my money back. It was disappointing to have to chase them down for something that should've been done right away and smoothly.<br><br>To be honest, this whole thing has me second-guessing ordering from this company again. I'd advise others to keep a close eye on their credit card statements after making returns, because it looks like refunds might not be processed as quickly as you'd hope. A company should care about customer satisfaction and make sure that refunds are handed out promptly, without the customer needing to bug them over and over.