Elvie Fadel

As a customer at this cybersecurity software company, I gotta be honest, my experience has been pretty awful. Right from when I made the purchase, I ran into a ton of problems. My emails went unanswered, no one picked up when I called, and they never got back to me when I left voicemails. The support tickets I sent in sat there for days before being closed with a fake claim that the issue was fixed. And when I bought the wrong product by accident online, they refused to help, saying it was a third-party transaction. It felt like they just didn't care about fixing things or giving good customer service, even though they said they did. I ended up feeling really frustrated and ignored by this company.