All reviews of Eden Lockman
Review about: Eddie Bauer
Cirrus jackets review
I've been a loyal customer of Eddie Bauer for years now, buying several Cirrus jackets as gifts for my family. But I recently had a bad experience with one of the jackets. After I washed it for the first time, the bottom edge seam opened up and feathers started coming out. This surprised me because my other jackets were still going strong and being used regularly. When I tried to return the jacket for repair or a replacement, the company wouldn't help me at all. Even though the jacket was just over a year old, Eddie Bauer said no to helping me out. I'm really disappointed with this lack of customer service, especially after all the support I've given the brand over the years. It seems like they care more about the looks than the functionality now, making products that can't withstand normal outdoor wear and tear. I'm not happy with this experience at all, and I'd warn others to think twice before relying on Eddie Bauer's outdoor clothing to hold up.