Earl Gutmann

Hey, has anyone else had issues with missing returns? I bought this raincoat online and it looked awesome, but when it arrived, it was way too big. Like, seriously not the right size at all. So I wanted to send it back, but guess what? I misplaced the receipt (yeah, my bad). When I reached out to customer service for a refund, they said they hadn't even received my return yet. But, when I sent a package back to another company, I got an email right away confirming they got it. Dealing with Threadbare's return process is getting frustrating.