All reviews of E. Rohan
Review about: Hotels.com
Loyalty rewards issue
Recently, I had a problem with my loyalty rewards after booking more than $20,000 worth of hotels in the past 7 to 8 months. The system said I used a rewards night, but it didn't work. I contacted customer service, but they wouldn't give me a refund or add the redeemed night. Being a top-tier member, I thought I'd get better service. I decided to cancel my trip and membership because I was so frustrated.