E. Padberg

I bought a wireless charger for my iPhone 15, but it didn't work even though the box said it was compatible. I reached out to customer service via email, but they were not helpful. The first customer service rep, April, took ages to figure out it was incompatible. I asked for a refund or discount on another product, but all I got was a discount on their website, even though compatible items were on sale. The second rep, Shane, said April was basically a robot. Not cool, man. Overall, it was a bad experience.