E. Howe

My recent shoe purchase online was a big letdown. When the shoes arrived, I saw a big stain on them. I got in touch with customer service and they told me to send the shoes back for a refund, and they said they would cover the cost of returning them. But after I got my refund, I saw they didn't include the return shipping cost, which made me feel like I got ripped off. When I called to talk about this, the customer service person was unfriendly and didn't seem sorry at all for the trouble. The way they handled things with no understanding or professionalism has really turned me off, and I won't be buying anything from them again.