Dusty Littel

I'm really disappointed with my experience with this company's damaged smoker. I bought it as a gift, but there was a delay in opening it up. The customer service from Tractor Supply and the company itself has been pretty bad. They didn't address the damaged unit quickly, and even after reaching out multiple times, I still haven't gotten a solution. The lack of accountability and responsibility for selling a damaged product as new is worrying, and their dismissive attitude towards my concerns is frustrating. Also, being abruptly disconnected from the chat when asking about warranty coverage for the probe system was unprofessional and made me feel like my voice wasn't being heard as a customer. Overall, I'm really let down by how this situation was handled and regret upgrading to this smoker from this company.