Duncan Parisian

I've always been happy with the clothes from this brand, especially when buying from other stores. But, when I tried ordering from the UK website, it didn't go so well. I got two tees, but didn't hear about shipping for over a week. When I contacted customer service, they said they took my payment right away, even though the site said they only charge when they ship. The phone number they gave me led me to a different company, so it was hard to talk to the brand directly. They did call me back, but just said they canceled my order because I asked for it. They didn't explain why they took my money right away. Now I'm waiting for a refund and it's taking forever. The service was not great overall and it was confusing.