Dorian Koelpin

So, I'm a grad student and I needed this specific book, right? Well, I ordered it from this one publisher, but then I figured out I could just get it online. I tried to cancel my order, emailed and called customer service, but no luck. They were totally unresponsive, no help at all. They said my order was already on its way and couldn't be cancelled. I was so frustrated and let down by their lack of support. It's really disappointing to see a company treat their customers like that, making us feel ignored. Next time, I'll think twice before ordering from them again.