Dolly Grady

I just got the Wade Diaper Bag and thought it looked really good and useful in the beginning. But then, after only a few days, I noticed that the shoulder strap insert was starting to come off. I contacted customer service to see about getting a replacement, but they told me I needed the receipt to make it happen. Sadly, I used a Nordstrom gift card for the purchase and didn't keep the receipt or know when I bought it. Even though I explained everything, the customer service team wouldn't help me out with a replacement, even though I've had the bag for less than a year. It's disappointing that the company doesn't support their products, so I won't be buying from them again.