All reviews of Dino Prosacco
Review about: Salomon
Adv Skin 12 purchase
I recently bought this sporty pack called the Adv Skin 12. After using it only three times, I noticed that the stitching on the shoulder was starting to come undone. So, I got in touch with customer service, sent them all the photos and info they needed, and waited for a response. Sadly, they wrote back a few days later saying that their warranty team decided not to do anything more since the issue wasn't affecting the use of the bag at the moment. Instead of fixing the problem, they offered me a measly 10% discount on my next purchase as a supposed "gesture of goodwill." It's worrying that the stitching is already unraveling after just three uses, and it'll only get worse if not fixed. As a responsible Green Runner, I would've been happy to repair the bag myself if they had given me the chance. But, Salomon wouldn't give me any real help and even went as far as to limit my communication with them about this issue in the future. I think it's really disappointing how unprofessional they were and how little they cared about making customers happy. I had a good experience with their Adv Skin 5 pack before, which is why I upgraded to the Adv Skin 12. But after this happening, I won't be buying anything else from them.