Dina Stamm

So, like, I bought these skis at the beginning of January when they were on sale. They were originally $700 but I managed to get them for $400, which was pretty sweet. But then, it all went downhill because my skis never got shipped out. I talked to customer service a bunch of times, and they told me that my skis had somehow gone missing during processing. Even though they had other skis in stock, they wouldn't send me a replacement and instead kept looking for the ones that were lost. It's pretty frustrating and unprofessional how they're not taking responsibility for their mistake. I asked them to cancel my order or give me a refund, but they wouldn't do either. It's just not cool. This whole situation has left me feeling pretty disappointed and I'd warn others about buying from this store in the future.