Dereck Carter

So I decided to switch to a new password manager because I was worried about security, eh. But when I tried to cancel my current subscription, I couldn't find a cancel button anywhere on the website. I had to fill out a support request just to ask to cancel. And then, even after sending the request, the company wouldn't let me go that easily. They wanted all kinds of personal info and proof of purchase just to cancel. It was frustrating and left me feeling really dissatisfied with their service, you know.