Della Ebert

Took a direct flight to Vancouver and ended up losing my luggage due to poor communication. It took a whole 7 days to finally get it back. Then, on the way back to Frankfurt, our direct flight had a whopping 24-hour delay with barely any info given. The meal vouchers they provided us with didn't even work and the hotel they put us up in was terrible. I filed a claim and complaint, but it's been 6 weeks and still no response.