Dayne Connelly

Vitacost has really let me down recently, my latest order was such a disaster. I got mostly chips and snacks during their Cinco de Mayo deal, hoping to get some goodies at a discount. But when my order showed up, the only glass item in the box, a jar of salsa, was smashed and spilled all over everything else. The packaging was lousy and clearly didn't do a good job protecting the glass jar while it was being shipped. And to top it all off, when I brought the box inside, it was crawling with ants! I spent an hour cleaning up the mess and getting rid of ants, worried that my kitchen would be infested.

I used to shop at another store but decided to give Vitacost a try because I heard they had good deals. Turns out, they weren't always the cheapest and I learned they're owned by a huge company making billions. I'd rather support smaller businesses than give money to those giants. Plus, when I tried to talk to customer service about the issue, I got nowhere. It was just a disappointing experience all around.