D. Pfeffer

I can't believe how awful my experience has been with this company. I ordered haircare products nearly a month ago, and my order hasn't even been processed yet. The lack of communication is terrible, and they've removed the chat option from their site. When I called the corporate office, they just sent me back to the website for help. It's so frustrating not knowing what's going on with my order and not getting a straight answer from anyone there. And to top it off, they won't cancel my order or give me a refund, blaming a recent sale for the delay. I've never encountered such terrible customer service before.