Citlalli Bailey

So, I got this gift of underwear, right? But they showed up with big holes in them, clearly made wrong. I sent them back to the store with a note, asking for a new pair. But no luck - they just sent the same messed up ones back to me. When I phoned customer service, they told me I needed a customer order number to get a replacement. It was super annoying and unprofessional how they didn't take responsibility for their mistake or care about making it right. Definitely not shopping there again, that's for sure.