All reviews of Chasity Lebsack
Review about: Routledge
Complimentary desk hard copy of a textbook for a new class
In my experience, the service at this company has been really disappointing. A few weeks back, I tried to order a free hard copy of a textbook for a new class I was teaching. I asked for the book to be sent to my home address during the summer. However, when the package arrived, Routledge also put my college address on the label, which caused confusion and the package got sent back. The customer service reps knew about the issue, but couldn't fix it. I tried multiple times to sort it out, but got nowhere. This lack of efficiency and responsibility is not okay, especially since I've never had problems like this with other publishers in my 15 years as a teacher. In the end, I had to buy the textbook from somewhere else, which messed up our budget and made me really frustrated.