Celia Nienow

I bought a bag from this company a couple of years ago at a good deal. The bag was great for a while, but recently a seam at the bottom started coming apart. I was a bit worried about dealing with the warranty, but to my surprise, it went really smoothly. I got in touch with the company, sent them some pics of the issue, and in just a few days, they sent me a voucher for a brand new bag. I even got a nicer, more expensive bag for just the cost of shipping. Both bags have been awesome quality, and the new one is fantastic. I'm really impressed with how they stand by their warranty and the improved products they offer. I'm definitely sticking with them as a customer after this experience.