Cecil Hauck

My experience with Sephora's online shopping was seriously disappointing. I love the actual store, but the online service was not great at all. I ordered a little something and paid for next day delivery, thinking it would be smooth sailing. But nope, the item didn't show up when they said it would. I got in touch with Customer Service for help, only to get stuck in a loop of answers about their delivery service. I asked for a refund for the item that never arrived, but the whole process was long and not very helpful. So now I'm out the product I bought and feeling pretty annoyed about the whole thing.