Cassie Denesik

So, I ordered this really fancy flower arrangement online, and it was supposed to be 18 inches wide, but when it showed up, it was only like 13 inches wide! That's smaller than the usual size, which is 16 inches! I was pretty disappointed, but when I called to complain, they gave me a 30% refund. I understand it was the local florist's mistake, but they should have better oversight, you know what I mean?